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Help & support

Quick answers to the most common rider and driver questions. If you can't find what you need here, email support@fairtaxi.ie or use the contact form.

For riders

  • How do I create a rider account?

    Download the FairTaxi app from the App Store or Google Play, tap 'Sign up', and verify your phone number with an SMS code. The app will guide you through name and email; that's it — no payment details required upfront.

  • What payment methods can I use?

    Cash, SumUp tap-to-pay (driver-side), or a saved card via Stripe. Cards are stored securely with Stripe and FairTaxi never sees the full number. You can add or remove cards from the Profile tab.

  • How do I cancel a ride?

    From the active ride screen, tap the three-dot menu and choose 'Cancel ride'. Cancelling within two minutes of a driver accepting is free; after two minutes a small cancellation fee applies. The fee is shown on the cancellation confirmation sheet before you confirm.

  • How do I dispute a fare or a charge?

    Open the ride from your Activity tab and tap 'Dispute payment'. Add a short description and any photo evidence (e.g. receipt mismatch). Our support team reviews disputes within two business days and contacts you via the email on your profile.

  • I left something in the taxi. What do I do?

    Open the ride from your Activity tab — there is a "Contact driver" option that sends a one-shot message to the driver asking them to check the vehicle. If you can't reach the driver, email support@fairtaxi.ie with the date, time, and pickup address and we'll help you connect.

  • I feel unsafe during a ride. What should I do?

    Tap the "Safety" button on the active-ride screen — this shares your live location with our safety team and lets you trigger a 999 call. You can also share the live ride view with a friend or family member from the same screen so they can follow your trip in real time.

  • How do I delete my rider account?

    Go to the Profile tab and tap "Delete my account". You will be asked to type "DELETE my account" to confirm. Past ride and receipt records are kept for 7 years to satisfy Irish tax-record retention; everything else (name, email, phone, saved cards, addresses, favourites) is permanently removed.

For drivers

  • How do I become a FairTaxi driver?

    Download the FairTaxi Driver app, sign up with your phone number, and follow the onboarding checklist. You will need to upload a valid Irish PSV licence, vehicle insurance, NCT (if applicable), and a clear photo of yourself. Approval typically takes 1–2 business days.

  • What documents do I need to drive?

    A valid Irish PSV (Public Service Vehicle) licence, current motor insurance covering hire-and-reward, an in-date NCT certificate where required, and Garda Vetting clearance. Each document has an expiry — the app will warn you 30 days, 14 days, and 7 days before any document expires.

  • When do I get paid?

    Cash and SumUp fares stay with you immediately — FairTaxi never holds your fare money. Saved-card fares are processed as Stripe Connect direct charges to your account; Stripe pays out on a daily schedule once you've completed Stripe Connect onboarding from the Profile tab.

  • How does the FairTaxi subscription work?

    Drivers pay a flat monthly or six-month subscription for access to the dispatch platform. There is no per-ride commission. Your first 14 days are free; after that you pick a plan in the app and Stripe handles the recurring billing.

  • Can I filter rides toward my home or another destination?

    Yes — open the Going-Home / Destination filter from the driver app and set your destination. The dispatcher will only offer you rides heading roughly that direction. The filter expires automatically after 90 minutes so it doesn't block you in the wrong place.

  • How do I close my driver account?

    Go to the Account tab and tap "Delete my account". You will be asked to type "DELETE my account" to confirm. Outstanding payouts are settled via the existing Stripe Connect schedule before the account closes; ride and tax records are kept for 7 years.

Still need help?

Our support team is available by email. Most replies arrive within one business day.

Email support@fairtaxi.ie